The length of time it takes to fulfill your package depends on a couple of variables.
If your order is placed before 2pm EST from Mon-Thurs and contains cheese and/or charcuterie, we send the details to our renowned cheese-mongers at the cheese counter of our Cambridge location at Huron Avenue to cut the product to our specifications. We pick it up the next morning and bring it to our fulfillment center to be securely packaged for expedited shipment right to your front door! If the cheese and/or charcuterie order is placed after 2pm EST from Mon-Thurs, it's added to the following day's Cut List.
Don't forget, if your order has cheese and/or charcuterie or products that may be damaged by heat - it must be sent via overnight shipping (in some cases, two-day shipping) to ensure peak freshness and avoid delays that may affect said freshness.
If your order only contains dry goods, it is usually fulfilled the next business day.
We ship to addresses in the United States and Puerto Rico. We do not ship to PO Boxes, APOs or FPOs.
Check out the shipping map below! The star represents Formaggio Kitchen's fulfillment center in Cambridge, MA. The different color zones show how long a package will take to arrive once it's loaded onto a FedEx Ground truck.
We do our very best to ensure that your package is delivered according to the timeframe you request in your order. However, we cannot prevent, nor can we take responsibility for, delivery delays that are the result of:
- Inclement weather or “Acts of God.”
- Incorrect delivery address provided with an order.
- The intended recipient is not available to receive the package.
- The package being lost or stolen after delivery confirmation is received from our shipping carrier.
Returns and Refunds Policy
We pack these products to minimize the impact of the heat, but it is important that you take a few steps of your own upon receipt. After receiving the package, unpack the box as soon as possible and inspect the contents. If any of the products look damaged due to transport or heat, contact us as soon as possible via email to email@example.com. On a case by case basis, we may offer store credit for the amount of the damaged goods.
When placing your order, consider whether the recipient will be available to receive the package at the shipping destination you provide. If not, you may want to adjust the delivery location so that it will be received it in a timely fashion. We cannot be responsible for packages that spoil due to the recipient being away from the delivery location, and will not resend product in the event that this happens.
If you are not satisfied with the product you have received, please let us know as soon as possible so that we may take steps to address the problem. All we ask is that you communicate any problem to us within 48 hours of delivery of goods via email to our orders department, firstname.lastname@example.org.