Shipping and Rates
We ship to addresses in the United States and Puerto Rico from our fulfillment center located in Massachusetts. Please note we do not ship to PO Boxes, APOs or FPOs.
We offer two types of shipping: Standard and Express. Please note if you order perishable goods, such as cheese or charcuterie, we REQUIRE Express shipping for your package to ensure the products arrive to you at peak quality.
Packages sent with Express shipping arrive the day after we ship them.
Packages sent with Standard shipping arrive based on the shipping map outlined by FedEx below. The star represents Formaggio Kitchen's fulfillment center in Massachusetts. The different color zones illustrate how long a package will take to arrive once it's loaded onto our shipper’s truck.
Please see the ‘Fulfillment Times’ section below for more information regarding the turnaround time from when your order is placed to when it will be shipped.
Shipping Rates:
| Order Subtotal | Standard Shipping | Express and/or Perishable Shipping |
| $1-$49 | $15 | $30 |
| $50-$99.99 | $20 | $35 |
| $100-$199.99 | $30 | $45 |
| $200-$249.99 | $35 | $50 |
| $250+ | FREE! | $15! |
Fulfillment Times
When Can I Expect My Order?
Orders Without Cheese or Charcuterie
Our small but mighty online team fulfills and ships most orders the following business day from when it was ordered (excluding weekends). For example, if you place your order on Monday, it will be fulfilled and shipped on Tuesday. If you place your order on Saturday, it will ship on Monday.
Orders Containing Cheese or Charcuterie
If your order contains cheese and/or charcuterie, it must be placed by 12pm EST Monday-Thursday to be fulfilled and shipped the next business day. Cheese and/or charcuterie orders placed after 12pm EST Monday-Thursday will be fulfilled and shipped on the 2nd business day. For example, if your order is placed after 12pm EST on Monday, it will be fulfilled and shipped on Wednesday.
Why the Delay with Cheese and Charcuterie Orders?
Formaggio Kitchen operates a cut-to-order cheese counter (meaning we don’t sell pre-cut or pre-packaged cheese!) and this practice applies to the cheese we sell online and ship nationwide. This means if your order contains cheese and/or charcuterie, it is sent to our world renowned cheesemongers to be hand-cut or sliced at our Huron Ave shop in Cambridge, MA. Our online team then picks it up the next morning (if the order is placed by 12pm EST the day before) and brings it to our fulfillment center to be securely packaged for expedited shipment right to your front door.
Satisfaction Guaranteed
If you’re not satisfied with the product you have received, please reach out to our online department by emailing orders@formaggiokitchen.com within 48 hours of the delivery, if possible, so that our team may take the necessary steps to address the issue.